We were at a Pizza Hut in Persiaran Ara Kiri, Bangsar several days ago for buka puasa and I just want to express how disappointed I am with their service.
First of all, the staff did not allow us to make reservation for buka puasa although we were as early as 6pm. I even offered to place my order and PAY for the food beforehand to secure a reservation but it was denied as well. They claimed that the premise will be packed later and other people might take our seats/table.
Well, you can just put up a reservation tag on the table, can’t you?
To this, the staff claimed that they don’t have reservation tags. Mind you, when we were at the mamak several days ago, they just wrote “RESERVED” on a piece of paper and reserved a table for us. What’s so difficult about doing that?? We got a table reserved at a mamak, but not at this Pizza Hut. O_o
Although annoyed, the boyfriend and I decided to just stay and wait until it’s buka puasa time. The waiter took our order at approximately 6.15pm and we were left surfing the internet until it was buka puasa time.
10 minutes into buka puasa time and the premise was only half full. Yeahh, so much for “will be packed later and other people might take your seats/table”. LOL!
The Nasi Kurma Ayam came and we were simply too flabbergasted. Nak mintak tukar, kesian, sebab tengok muka letih staf yang berpuasa.
First of all, the staff did not allow us to make reservation for buka puasa although we were as early as 6pm. I even offered to place my order and PAY for the food beforehand to secure a reservation but it was denied as well. They claimed that the premise will be packed later and other people might take our seats/table.
Well, you can just put up a reservation tag on the table, can’t you?
To this, the staff claimed that they don’t have reservation tags. Mind you, when we were at the mamak several days ago, they just wrote “RESERVED” on a piece of paper and reserved a table for us. What’s so difficult about doing that?? We got a table reserved at a mamak, but not at this Pizza Hut. O_o
Although annoyed, the boyfriend and I decided to just stay and wait until it’s buka puasa time. The waiter took our order at approximately 6.15pm and we were left surfing the internet until it was buka puasa time.
10 minutes into buka puasa time and the premise was only half full. Yeahh, so much for “will be packed later and other people might take your seats/table”. LOL!
The Nasi Kurma Ayam came and we were simply too flabbergasted. Nak mintak tukar, kesian, sebab tengok muka letih staf yang berpuasa.
Then it was already buka puasa time but the Pizza was still not served. Shall we remind you that we came at 6pm and our order was taken at 6.15pm? Buka puasa is ONE HOUR LATER and yet you can’t serve ON TIME?? A friend said, “diorang nak pastikan Pizza tu masih panas bila sampai kat meja kot”.
10 minutes later the Pizza arrived. It was NOT that hot to claim it just came out of the oven. And you know pizzas will not taste that good if it isn’t served hot, right? DOUBLE FACE PALM.
So yes, I am very, very disappointed and ANNOYED with the service at the Pizza Hut in Persiaran Ara Kiri, Bangsar.
Dah lah PERASAN ramai orang nak makan kat situ, servis lembab, buah kurma pun bagi 2 bijik je utk share dua org?? Wehh, mamak pun bagi agar-agar+tembikai+kurma la bai!
p.s. Before any of you suggest that the staffs are probably too tired of fasting, well it should NOT be an excuse for the terrible service overall.
p.p.s There is nothing special about the Citarasa Ramadhan so you can just skip the idea of breaking fast with this offer.
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